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Troubleshooting

Mobile sessions and scrolling

Check browser mode, session storage and how mail is opened.

Editorial update: October 30, 2026
In this guide

If you must sign in every time

  1. Use a regular browser rather than private mode or an in-app browser that discards its data.
  2. Check automatic site-data deletion on exit and allow Rasel Mail’s site data.
  3. Use the same secure site address you signed into; avoid switching between old addresses.
  4. If it continues in a regular browser, note device/browser and whether closing a tab or the entire browser loses the session.

If a page does not scroll

Close open menus or preview dialogs and try scrolling the page content. If only one message is affected, compare the original formatted view or another message to separate content problems from navigation problems. You should not need to change font size to reach the bottom.

On a shared device

A persistent session is not a reason to stay signed in on a shared device. Sign out using the profile menu and do not save passwords on devices you do not control.