Sign in and recover access

Choose the right identity#

1. Open sign-in and choose whether you are using the account identity or a mailbox address. Use the credentials for that identity.
2. If the account owns multiple mailboxes, select the mailbox after sign-in rather than creating another account.
3. To sign out, open the profile menu and choose Sign out.

Forgot your password?#

1. Choose Forgot password and follow the recovery option for your account or mailbox.
2. Check the owner account email and its spam folder. Do not assume a locked mailbox receives its own recovery link.
3. Use the latest valid recovery link, choose a new unique password, and sign in again.

If recovery does not work#

• Check the account address and whether the recovery link has expired or already been used.
• Never share verification or recovery links; they can contain access-changing credentials.
• As a teammate, sign in with your own account and ask the owner to check mailbox sharing.